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August 24, 2004
Bye Bye Village Sheep :(
Well..... I am back to not having a favorite LYS...... I have posted the same story below on the Coffeeshop because I am SO upset about this and felt this was really my only forum to vent! Because of what you are about to read, I will no longer be shopping at The Village Sheep in New Milford, CT. It's a real shame because the staff at the shop is knowledgable and very, very friendly and I have enjoyed driving up to see them whenever I had money for a stash enrichment expedition..... If the staff owned the shop, I think that this situation might have been handled in a more professional and courteous manner.
My buddy (and knitting mentor!) had been to the shop a few times and stopped in on a Saturday with her 9 year old daughter to pick up some yarn she had asked be held. Her daughter is learning how to knit and LOVES to go to yarn shops with her Mom (and she is an awesomely polite, very bright girl!). They were there for a little while poking around and chatting with the very nice Manager of the shop. They left without incident and not thinking anything was amiss.
Over two weeks after that visit, the Owner of the shop sends a very nasty email to my friend "informing" her that her daughter had gone into a room by herself and poured bottles (plural!!) of wool wash soap onto over $250 worth of yarn! In her note she admitted that no one had seen it happen, but that since they discovered it after they left the shop they assume it MUST have been this young lady. The tone of this letter was accusatory and very hurtful. (She called her 9 year old girl "malicious"!!!) The worst part was that they had her email address because she had sent the shop a wonderful note to tell them how great she thought it was!! The owner used that note to forward this nasty letter to her!!!!
I have had a couple slightly negative experiences with the owner myself, but figured she was just not a people person and kind of left it at that. But after this display, I can never spend my knitting dollars there again!
If this woman had the tact to approach the situation in a nice way, I think we would all have a different perspective on this. She could have simply asked her to speak to her daughter about it and ask if perhaps she had spilled some soap accidentally?
The truth is that on a busy weekend day, anyone could have spilled the soap - without malicous intent! But, instead of looking at anyone else, she decided to peg it on the one woman who had a child with her around the time they discovered it. Above all else it proves to me that the owner of this shop does not value her customers the way that she should! And certainly neglects to treat them with the respect they deserve! I can't imagine writing a letter as negative and mean-spirited as this - to anyone - let alone a good customer of my business!!!
So that's it. Anyone who follows this blog has probably noticed by now that I do not often bitch, whine, or complain. So you know it's bad when I post something like this! :(
Thanks for listening....errr.....reading. I needed to get that off my chest.
Posted by Sarah at August 24, 2004 1:08 PM
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